Privacy Policy

Last updated: 23 April 2026

Introduction

This Privacy Policy explains how Spinstralia Casino collects, uses, stores, shares and protects personal information when you visit or use spinstraliacasino-au.com and any related services made available under the Spinstralia Casino brand.

Spinstralia Casino is committed to handling personal information in a lawful, fair and transparent manner. In the course of offering online gambling services, account management, customer support, payment processing, identity verification, responsible gambling controls and fraud prevention measures, Spinstralia Casino may process personal information as a data controller for the purposes described in this Privacy Policy.

By registering an account, accessing the website, submitting information, or using any service connected with Spinstralia Casino, you acknowledge that your personal information may be processed in accordance with this Privacy Policy, applicable contractual terms, and legal obligations that apply to gambling operators and related service providers. Where consent is required by law, registration and the voluntary provision of requested information may constitute consent to the relevant processing activities. Where processing is required by law, including for anti-money laundering, counter-terrorism financing, fraud prevention, identity verification or gambling compliance purposes, Spinstralia Casino may process personal information without relying solely on consent.

For Australian users, Spinstralia Casino aims to align its privacy practices with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), and other applicable laws and regulatory expectations. Where Spinstralia Casino processes information of individuals located in other jurisdictions, it may also take account of standards reflected in the General Data Protection Regulation as a matter of privacy governance and operational best practice.

If you do not agree with this Privacy Policy, you should not use the website or the services.

Information We Collect

Spinstralia Casino may collect different categories of personal information depending on how you interact with the website and services.

Information you provide directly

This may include:

• full name
• date of birth
• residential address
• postal address
• email address
• telephone number where provided during registration or verification
• username and account credentials
• payment and billing details
• records of deposits, withdrawals, chargebacks and other transaction activity
• customer support requests and correspondence
• information submitted in response to surveys, promotions or account reviews
• documents and declarations provided for source of funds or source of wealth checks
• self-exclusion requests, responsible gambling declarations and account restriction preferences

Identity verification and KYC information

To comply with know your customer, age verification and AML/CFT obligations, Spinstralia Casino may collect and review:

• government-issued identification documents
• passport details
• driver licence details
• proof of address documents
• copies of utility bills or bank statements
• facial verification images or similar authentication records where required
• source of funds evidence
• source of wealth evidence
• verification notes and outcomes

Gambling and account activity information

Spinstralia Casino may create or collect records relating to your use of gambling services, including:

• bets placed
• stake sizes
• winnings and losses
• gaming session duration
• bonus usage and redemption history
• login times and account access records
• risk indicators connected to fraud, suspicious activity or safer gambling monitoring
• records of account limits, exclusions or cooling-off measures

Technical and device information

When you visit spinstraliacasino-au.com, certain technical information may be collected automatically, including:

• IP address
• browser type and version
• operating system
• device identifiers
• language settings
• referral URLs
• date and time stamps
• pages visited and interactions with site features
• cookie and similar tracking technology data
• security logs and system event records

Correspondence and communications

If you contact Spinstralia Casino, it may retain:

• email correspondence
• records of complaints and dispute submissions
• responses from support, compliance or risk teams
• internal notes created to resolve your request

How We Use Your Information

Spinstralia Casino uses personal information only where there is a legitimate and lawful reason to do so. The purposes of processing may include the following.

Provision of gambling services

Personal information is used to:

• create and administer user accounts
• confirm eligibility to use the services
• process bets, wagers and gaming transactions
• enable deposits and withdrawals
• provide customer support
• maintain account history
• manage bonuses, promotions and loyalty features where applicable

Identity verification and compliance

Spinstralia Casino may process personal information to:

• verify identity and age
• comply with AML/CFT obligations
• conduct customer due diligence and enhanced due diligence
• assess source of funds and source of wealth where required
• detect politically exposed person or sanctions risks where relevant
• maintain records required by law or regulation

Fraud prevention and platform security

Personal information may be used to:

• prevent fraud, cheating, collusion and bonus abuse
• identify suspicious or unauthorised account access
• investigate payment disputes and chargebacks
• secure the website, systems and networks
• monitor for misuse of services or breaches of terms

Responsible gambling and user protection

Spinstralia Casino may process personal information to:

• identify potential harmful gambling patterns
• apply account restrictions or exclusions
• respond to self-exclusion requests
• enforce deposit, wagering or session controls where implemented
• document interactions relating to safer gambling obligations

Research, analytics and service improvement

Spinstralia Casino may analyse data to:

• improve website functionality and user experience
• test and maintain service performance
• produce internal reports and business insights
• understand trends in customer support and technical issues
• improve fraud detection and compliance monitoring

Where feasible, analytics and research may rely on aggregated or de-identified information.

Marketing Communication

Spinstralia Casino may use contact details and account information to send service-related and, where permitted by law, promotional communications.

Service communications

Service communications are necessary for account administration and may include:

• registration confirmations
• deposit or withdrawal notifications
• security alerts
• changes to terms, policies or platform features
• responsible gambling notices
• verification or compliance requests

These communications are generally not marketing and may continue where necessary to operate your account or comply with legal obligations.

Marketing use of personal information

Where permitted, Spinstralia Casino may use information such as:

• email address
• account activity
• website interaction data
• product preferences
• participation in promotions

for the purpose of sending relevant updates about services, features or offers.

Opting out of marketing

You may opt out of marketing communications at any time by:

• using any unsubscribe mechanism included in the email communication, where available
• contacting Spinstralia Casino by email at support@spinstraliacasino-au.com

Opting out of marketing will not prevent Spinstralia Casino from sending essential non-promotional messages related to your account, transactions, legal obligations, security, or responsible gambling.

Obtaining Personal Information

Spinstralia Casino may obtain personal information through several channels.

Information collected from you

This includes information you provide when you:

• register for an account
• fill in forms on the website
• upload verification documents
• make deposits or request withdrawals
• place bets or use gaming services
• contact support
• participate in promotions or surveys
• request account restrictions or self-exclusion

Information collected automatically

Certain information is collected through cookies, server logs and similar technologies when you use spinstraliacasino-au.com. This helps with authentication, fraud detection, website performance and analytics.

Information obtained from third parties

Spinstralia Casino may also obtain personal information from third parties such as:

• identity verification providers
• payment service providers
• banks and financial institutions
• fraud prevention and security partners
• analytics and technology providers
• affiliated corporate entities involved in account administration or compliance
• publicly available registers, sanctions lists or regulatory databases
• law enforcement, regulators or dispute resolution bodies where relevant

Any third-party information received will be handled in accordance with applicable privacy and confidentiality obligations.

Data Recipients

Access to personal information is limited to those who need it for legitimate business, legal or operational reasons.

Personal information may be accessed by:

• authorised employees responsible for customer support, payments, compliance, fraud prevention, security and platform administration
• members of the corporate group where shared services support account management, compliance, analytics, technology or legal functions
• professional advisers such as auditors, legal advisers and consultants, subject to confidentiality obligations
• contracted service providers acting on instructions and under appropriate data protection terms

Spinstralia Casino seeks to ensure that all recipients are subject to suitable confidentiality, security and data handling requirements.

Releasing Data to Third Parties

Spinstralia Casino does not release personal information to third parties except where there is a lawful basis and an operational or regulatory need to do so.

Personal information may be shared with third parties in the following circumstances:

• with payment processors to facilitate deposits, withdrawals, reversals and fraud checks
• with identity verification and KYC providers to confirm identity, age, address and risk profile
• with game providers or platform suppliers where necessary to deliver gaming services, investigate game events or maintain technical integrity
• with fraud prevention agencies, cybersecurity vendors and risk intelligence providers to identify suspicious activity
• with regulators, law enforcement agencies, courts, governmental bodies or statutory authorities where disclosure is required or authorised by law
• with AML/CFT reporting bodies or other competent authorities where suspicious matter reporting or regulatory cooperation is required
• with professional advisers in connection with legal claims, audits or corporate transactions
• with a purchaser, investor or successor entity in connection with a merger, acquisition, restructuring or sale of assets, subject to appropriate confidentiality protections

Where information is disclosed to a service provider, Spinstralia Casino will generally require that provider to process the data only for specified purposes, maintain reasonable security controls, and comply with applicable contractual restrictions.

International Data Transfers

Because online gambling and related technology services may involve infrastructure or support teams located in more than one country, personal information may be stored or processed outside Australia.

Where cross-border disclosure occurs, Spinstralia Casino will take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with applicable privacy requirements. Such steps may include:

• contractual data protection clauses
• vendor due diligence
• confidentiality obligations
• access control restrictions
• technical safeguards for transfer and storage

By using the services, you acknowledge that certain disclosures or storage arrangements may involve overseas recipients where this is reasonably necessary for service delivery, compliance or platform security.

Data Retention

Spinstralia Casino retains personal information only for as long as necessary for the purposes set out in this Privacy Policy, including legal, regulatory, accounting, dispute resolution and enforcement requirements.

Retention periods

Retention may vary depending on the type of information and the legal obligation attached to it. In particular:

• customer identification and KYC records may be retained for at least 5 years where required for AML/CFT compliance after the business relationship ends or the relevant transaction is completed
• transaction records, account records and compliance logs may be retained for statutory limitation, audit and regulatory purposes
• correspondence and complaint records may be retained for as long as needed to resolve issues and demonstrate compliance
• technical and security logs may be retained in line with operational security and incident response requirements

Erasure and deletion

Where there is no continuing legal, regulatory or legitimate business reason to retain personal information, Spinstralia Casino will take reasonable steps to delete, de-identify or securely destroy it.

A request for erasure will be assessed in light of mandatory retention obligations. If you request deletion before the expiry of a legally required retention period, Spinstralia Casino may be unable to fully erase certain records until that period has passed. After that period, and subject to any remaining lawful basis for retention, you may request erasure by contacting support@spinstraliacasino-au.com.

Security of Your Data

Spinstralia Casino applies technical and organisational measures designed to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

• account access controls using unique ID and password credentials
• encrypted transmission technologies where appropriate, including SSL or TLS protections
• restricted internal access based on role and operational need
• monitoring of systems for suspicious or unauthorised activity
• secure storage arrangements for verification and transaction data
• staff confidentiality obligations and internal security procedures
• vendor risk management and contractual controls for third-party processors
• record keeping and audit measures for compliance functions

No online environment can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying Spinstralia Casino promptly if you suspect unauthorised access to your account or personal information.

Cookies and Similar Technologies

Spinstralia Casino may use cookies and similar technologies to support website operation, security, preferences, analytics and fraud prevention.

These technologies may be used to:

• keep you logged in during a session
• remember preferences and settings
• measure website traffic and performance
• detect suspicious activity and protect account security
• support product improvement and troubleshooting

You may be able to manage cookie settings through your browser controls. However, disabling certain cookies may affect website functionality, security features or account access.

Your Rights and Contacting Us

Subject to applicable law, you may have rights in relation to your personal information. These rights may include the right to:

• request access to personal information held about you
• request correction of inaccurate, incomplete or outdated information
• request deletion where retention is no longer necessary and no legal obligation prevents deletion
• object to or request restriction of certain processing in appropriate circumstances
• withdraw consent where processing is based on consent, without affecting prior lawful processing
• request that direct marketing communications cease
• make a complaint about the handling of your personal information

Spinstralia Casino may need to verify your identity before actioning a request. In some cases, a request may be limited where legal obligations, regulatory requirements, fraud prevention needs, dispute resolution requirements, or the rights of others apply.

Contact details

For privacy questions, access requests, correction requests, deletion requests, or complaints about how personal information is handled, contact:

• support@spinstraliacasino-au.com

Spinstralia Casino will aim to respond within a reasonable period and in accordance with applicable law.

Complaints

If you believe your privacy concern has not been resolved satisfactorily, you may have the right to lodge a complaint with the Office of the Australian Information Commissioner or another competent supervisory authority, depending on your location and the circumstances of the processing.

Children and Age Restrictions

Spinstralia Casino services are intended only for adults who are legally permitted to participate in gambling activities. Spinstralia Casino does not knowingly provide services to minors or knowingly collect personal information from individuals who are under the legal age required to use gambling services.

If Spinstralia Casino becomes aware that personal information has been collected from a minor in breach of applicable rules, it will take reasonable steps to suspend the relevant account and manage the information in accordance with legal and regulatory requirements.

Changes to This Privacy Policy

Spinstralia Casino may amend this Privacy Policy from time to time to reflect changes in legal requirements, technology, business operations or privacy practices. The most current version will be made available on spinstraliacasino-au.com and will include the revised Last updated date.

Users should review this Privacy Policy periodically to stay informed about how personal information is handled.

Legal References

This Privacy Policy has been prepared with regard to the following legal and regulatory sources, among others where applicable:

• Privacy Act 1988 (Cth)
• Australian Privacy Principles contained in Schedule 1 to the Privacy Act 1988 (Cth)
• Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• Anti-Money Laundering and Counter-Terrorism Financing Rules Instrument 2007 (No. 1)
• Office of the Australian Information Commissioner guidance on privacy obligations and cross-border disclosure
• General Data Protection Regulation (EU) 2016/679, where relevant as a privacy governance reference for users located outside Australia or for international processing contexts

This Privacy Policy is intended to provide a clear explanation of Spinstralia Casino privacy practices. It does not limit any rights or obligations arising under applicable law.